Access Issue for Android users
Incident Report for The Sandbox Status Page
Start Date & Time: Friday, October 27, 2023, 20:30 (CET)
End Date & Time: Saturday, October 28, 2023, 11:30 AM (CET)

Android mobile users experienced disruptions in accessing and all services or endpoints during the specified period.

Root Cause:
On Friday, October 27, 2023, at approximately 20:30 (CET), an urgent security update was deployed to address a critical threat, successfully mitigating the risk. However, an unintended consequence of this update was the blocking of Android users from accessing the platform.

To rectify the situation, as soon the on-call team was notified, the security rule responsible for the block was first disabled to unblock Android users then promptly adjusted. Valid Android user agents were unblocked by Saturday, October 28, 2023, at 11:30 AM (CET).

We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to prioritize the security of our platform.
Posted Oct 28, 2023 - 09:30 UTC