The Sandbox Status Status

All Systems Operational

About This Site

Welcome to our status page! Here, we aim to provide you with real-time updates on the performance and availability of our website, APIs and hosting clouds external service providers. Our dedicated team is committed to ensuring a seamless experience for our users, and we understand the importance of transparent communication.
We aim to keep you informed about any ongoing maintenance, scheduled downtime, or unforeseen incidents that may impact our services. This is said, bugs or code related issues couldn't be reflected here as this is covering general outages affecting services.
Thank you for choosing our platform, and we appreciate your patience and understanding as we work tirelessly to deliver the best possible experience for you.

The Sandbox Website Operational

Authentication Operational

API Operational

User profile Operational

Assets inventory Operational

Assets search Operational

Asset info Operational

Avatars info Operational

Assets Operational

Avatars info Operational

Collections Operational

Experience info Operational

Experience search Operational

Estates Operational

Lands Operational

Lands search Operational

User events Operational

Social events Operational

Homepage Operational

Claim assets Operational

The VoxEdit Operational

Game Client / Experiences Operational

The Game Maker Operational

External dependencies Operational

Infura Transactions Polygon Mainnet API Operational

Cloudflare CDN Operational

Cloudflare Network Operational

Cloudflare Infrastructure Operational

AWS Database Managed Service Operational

AWS Storage Service Operational

AWS Game Server Managed Service Operational

AWS Kubernetes Managed Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 27, 2023

No incidents reported today.

Sep 26, 2023

Korea GM users / studios affected by an infinite loading loop when starting GM

Resolved - Confirmed: The infinite loading loop issue in GM version 0.8.7 has been identified as user-specific to a community that followed the same sequence of installations/configurations/testing.
To resolve this, a clean install was required on the end-user side.
Sep 26, 10:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 09:38 UTC

Update - Issue is on end-users side and not on our product nor platform nor infrastructure.
Sep 26, 09:37 UTC

Identified - Issue has been identified to be related to end-users installing multiple GM versions on the same machine. Installing again GM 0.8.7 solved the issue and the application is not affected by any infinite loop.
Some users from Korea were able to fix the issue at their end accordingly.
Sep 26, 09:37 UTC

Investigating - Users or Studios connecting from Korea are able to reach all our services properly (WWW, DNS, APIs, GC, experiences, ...),
On Game Maker they face an infinite loop of waiting time when starting GM, screen showing: "validating files - checking asset files".
We are looking into this.
Sep 26, 07:52 UTC

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Issue with our DNS provider

Resolved - This incident has been resolved.
Sep 14, 17:07 UTC

Update - The incident has been resolved.
Sep 14, 16:29 UTC

Investigating - Our DNS provider is currently experiencing an issue which is causing users from specific regions to be unable to reach our servers. We will update here as soon as we receive additional information from our provider.
Sep 14, 14:43 UTC

Sep 13, 2023

No incidents reported.