All Systems Operational

About This Site

Here, you can access real-time updates on the performance and availability of our Website, Game Maker, Game Client, Voxedit, APIs, and third-party cloud service providers.

Our team is committed to providing a seamless experience and maintaining transparent communication. Please note that bugs or code-related issues are not reflected here. Confirmed incidents will be manually logged and updated by our Technical Operations team or Community Management.

If you face any issues related to any of our services, not already mentioned below, please report them here: https://service.sandbox.game/
Make sure to join The Sandbox Discord Server here: https://discord.gg/thesandboxgame.

Thank you for choosing our platform.

Uptime over the past 90 days. View historical uptime.
The Sandbox Website Operational
90 days ago
99.96 % uptime
Today
Homepage Operational
90 days ago
99.96 % uptime
Today
Authentication Operational
90 days ago
99.7 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
User profile Operational
90 days ago
99.97 % uptime
Today
Assets inventory Operational
90 days ago
99.98 % uptime
Today
Assets search Operational
90 days ago
99.98 % uptime
Today
Asset info Operational
90 days ago
99.98 % uptime
Today
Assets Operational
90 days ago
99.98 % uptime
Today
Avatars info Operational
90 days ago
99.98 % uptime
Today
Collections Operational
90 days ago
99.97 % uptime
Today
Experience info Operational
90 days ago
99.98 % uptime
Today
Estates Operational
90 days ago
99.98 % uptime
Today
Lands Operational
90 days ago
99.98 % uptime
Today
Lands search Operational
90 days ago
99.98 % uptime
Today
User events Operational
90 days ago
99.97 % uptime
Today
Social events Operational
90 days ago
99.98 % uptime
Today
Claim assets Operational
90 days ago
99.98 % uptime
Today
VoxEdit Operational
90 days ago
99.95 % uptime
Today
Game Maker Operational
90 days ago
99.95 % uptime
Today
Game Client / Experiences Operational
90 days ago
99.95 % uptime
Today
External dependencies Operational
90 days ago
99.99 % uptime
Today
Infura Polygon Mainnet Operational
90 days ago
99.93 % uptime
Today
Cloudflare CDN Operational
90 days ago
100.0 % uptime
Today
Cloudflare Network Operational
90 days ago
100.0 % uptime
Today
Cloudflare Tunnel Operational
Cloudflare Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS Database Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Storage Service Operational
90 days ago
100.0 % uptime
Today
AWS Game Server Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Kubernetes Managed Service Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024
Purchases in our marketplace are currently paused
Resolved - This incident has been resolved.
Oct 22, 22:06 UTC
Investigating - We are investigating an issue and purchases on our marketplace are currently paused.
We keep you informed of the progress.
Oct 22, 21:27 UTC
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Incident on number of our services
Resolved - Monitoring and testing are now complete, and we’re happy to confirm the issue is resolved.
Due to the high usage during Alpha Season 4, we’re postponing the release of the Alpha Passes to ensure the hotfix meets our performance standards.
Thank you for your patience and understanding as we work to provide the best experience!
Oct 16, 20:13 UTC
Update - Our services have remained stable for the past hour. We're currently preparing a hotfix to support the release of the anticipated Alpha Passes later today. We'll continue to keep you updated.
Oct 16, 17:54 UTC
Monitoring - Root cause identified, we are stabilizing our database and we keep close monitoring for the next 1 hour before setting the incident is resolved.
Oct 16, 15:02 UTC
Identified - Issue identified, we have brought our services up again and removed the maintenance page to investigate and monitor further.
Oct 16, 14:41 UTC
Investigating - We are currently investigating an issue that affected our services further to a high Database usage.
We have displayed our maintenance page and our team is working on it.
Oct 16, 14:23 UTC
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
High Claim Volume: Expect Temporary Delays longer than the planned 15 minutes
Resolved - This incident has been resolved.
Oct 12, 06:21 UTC
Identified - We are currently experiencing a high volume of claims, which may cause some delays in processing longer than the expected 15 minutes.
Rest assured, our team is working diligently to ensure that all pending claims are available by the end of the day.
Thank you for your understanding and patience.
Oct 11, 12:34 UTC
Oct 11, 2024
New users registration is currently unavailable on www.sandbox.game
Resolved - This was a false positive, closing it now.
Oct 11, 12:27 UTC
Monitoring - The users who reported this issue had to clear their local browser cache or use an incognito window to access the correct registration flow. We consider this a false positive but will continue to monitor the situation.
Oct 11, 10:19 UTC
Update - The issue has been traced to the Captcha component, and our Tech team is coordinating with the responsible third-party provider to resolve it as soon as possible.
Oct 11, 09:55 UTC
Identified - New users registration is at present not possible, Development team is working on it.
Oct 11, 09:32 UTC
User Season Progress Issue
Resolved - Further to the positive monitoring last 5 hours, we consider the issue resolved.
Oct 11, 08:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results. We expect the issue to be resolved in the following hours.
Oct 11, 02:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 23:21 UTC
Investigating - We are currently experiencing an issue where user season progress is not displaying correctly. We want to assure you that your progress is safe and will not be lost. Our team is actively working to resolve this issue, and we appreciate your patience during this time. Thank you for your understanding.
Oct 10, 19:09 UTC
Increased API latency impacting frontend responsiveness
Resolved - This incident has been resolved.
Oct 11, 01:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 17:15 UTC
Identified - We are currently experiencing increased latency on our APIs, which is impacting the responsiveness of our frontend services.
Users may notice slower load times and decreased performance.
In addition, new account registration is temporarily on hold and will resume shortly.
Our team is actively investigating the root cause and implementing optimizations to restore normal operations as quickly as possible.
Thank you for your patience.
Oct 10, 13:31 UTC
Oct 10, 2024
Oct 9, 2024
Maintenance mode
Resolved - Maintenance Complete: The maintenance window is now finished, and our website is fully operational. We are ready for the Season 4 event! Thank you for your patience and support. Enjoy the new updates!
Oct 9, 01:11 UTC
Update - 🛠 Maintenance Mode: Our website is undergoing scheduled maintenance to get ready for the Season 4 event. During this time, the site will be unavailable.
Oct 9, 00:29 UTC
Update - 🛠 Maintenance Mode: Our website is undergoing scheduled maintenance to get ready for the Season 4 event. During this time, the site will be unavailable.
Oct 9, 00:27 UTC
Monitoring - 🛠 Maintenance Mode: Our website is undergoing scheduled maintenance to get ready for the Season 4 event. During this time, the site will be unavailable.
Oct 9, 00:24 UTC
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