Identified - Since yesterday, we have received reports that payments using SAND through Biconomy, a third-party service, are currently unavailable. As the number of reports has increased today, we want to keep you informed about the situation here on our status page. We will also share updates on Discord shortly.

Thank you for your patience. We do not have an exact ETA for resolution at this time, but the third-party team is actively working to resolve the issue.

Sep 11, 2024 - 18:11 UTC

About This Site

Welcome to The Sandbox Status page! Here, you will find real-time updates on the performance and availability of our website, Game Maker, Game Client, Voxedit, APIs, and our third-party cloud service providers.
Our team is dedicated to ensuring a seamless experience, and we value transparent communication. Please note that bugs or code-related issues are not reflected here.
If you face issues on Game Client or Game Maker, report them here: https://service.sandbox.game/ or by e-mail to support@sandbox.game.
Make sure to join The Sandbox Discord Server here: https://discord.gg/thesandboxgame.

Thank you for choosing our platform.

The Sandbox Website Operational
90 days ago
99.98 % uptime
Today
Authentication Operational
90 days ago
99.74 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
User profile Operational
90 days ago
99.99 % uptime
Today
Assets inventory Operational
90 days ago
100.0 % uptime
Today
Assets search Operational
90 days ago
100.0 % uptime
Today
Asset info Operational
90 days ago
99.97 % uptime
Today
Assets Operational
90 days ago
100.0 % uptime
Today
Avatars info Operational
90 days ago
99.99 % uptime
Today
Collections Operational
90 days ago
100.0 % uptime
Today
Experience info Operational
90 days ago
99.99 % uptime
Today
Estates Operational
90 days ago
100.0 % uptime
Today
Lands Operational
90 days ago
99.99 % uptime
Today
Lands search Operational
90 days ago
99.99 % uptime
Today
User events Operational
90 days ago
99.99 % uptime
Today
Social events Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
99.99 % uptime
Today
Claim assets Operational
90 days ago
100.0 % uptime
Today
VoxEdit Operational
90 days ago
99.98 % uptime
Today
Game Maker Operational
90 days ago
99.97 % uptime
Today
Game Client / Experiences Operational
90 days ago
99.97 % uptime
Today
External dependencies Operational
90 days ago
99.83 % uptime
Today
Cloudflare CDN Operational
90 days ago
100.0 % uptime
Today
Cloudflare Network Operational
90 days ago
100.0 % uptime
Today
Cloudflare Tunnel Operational
Cloudflare Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS Database Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Storage Service Operational
90 days ago
100.0 % uptime
Today
AWS Game Server Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Kubernetes Managed Service Operational
90 days ago
100.0 % uptime
Today
Infura Polygon Mainnet Operational
90 days ago
98.64 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024

Unresolved incident: Notice: SAND Payments via Biconomy Temporarily Unavailable.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Resolved - This incident has been resolved.
Sep 4, 16:45 UTC
Investigating - We have identified an elevated response time in our API. This may affect various endpoints leading to slower system interactions for our users.

Our initial analysis suggests a possible overload or an unforeseen bug.
The engineering team has been notified and is currently investigating the root cause.

We apologize for any inconvenience this may cause and are working diligently to resolve this issue promptly. We will provide updates when significant progress is made.

Thank you for your understanding.

Sep 4, 12:44 UTC
Resolved - This incident has been resolved.
Sep 4, 16:45 UTC
Investigating - We have identified an elevated response time in our API. This may affect various endpoints leading to slower system interactions for our users.

Our initial analysis suggests a possible overload or an unforeseen bug.
The engineering team has been notified and is currently investigating the root cause.

We apologize for any inconvenience this may cause and are working diligently to resolve this issue promptly. We will provide updates when significant progress is made.

Thank you for your understanding.

Sep 4, 12:44 UTC
Resolved - This incident has been resolved.
Sep 4, 13:28 UTC
Investigating - We are currently seeing an increased error rate in production, which may be causing a degradation in our website. Our team is investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.
Sep 4, 13:19 UTC
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.