API Response Latency Issue Detected
Incident Report for The Sandbox Status Page
Today, we experienced outages in a few Internet-AWS regions. Our services have been tested and confirmed to be functioning correctly from other regions. It is worth noting that the internet service in the Hong Kong region appears to be affected or unstable from time to time.
Posted May 29, 2024 - 10:54 UTC
We have identified an elevated response time in our API. This may affect various endpoints leading to slower system interactions for our users.

Our initial analysis suggests a possible overload or an unforeseen bug.
The engineering team has been notified and is currently investigating the root cause.

We apologize for any inconvenience this may cause and are working diligently to resolve this issue promptly. We will provide updates when significant progress is made.

Thank you for your understanding.
Posted May 29, 2024 - 10:04 UTC
This incident affected: The VoxEdit, Game Client / Experiences, and The Game Maker.