Monitoring and testing are now complete, and we’re happy to confirm the issue is resolved. Due to the high usage during Alpha Season 4, we’re postponing the release of the Alpha Passes to ensure the hotfix meets our performance standards. Thank you for your patience and understanding as we work to provide the best experience!
Posted Oct 16, 2024 - 20:13 UTC
Update
Our services have remained stable for the past hour. We're currently preparing a hotfix to support the release of the anticipated Alpha Passes later today. We'll continue to keep you updated.
Posted Oct 16, 2024 - 17:54 UTC
Monitoring
Root cause identified, we are stabilizing our database and we keep close monitoring for the next 1 hour before setting the incident is resolved.
Posted Oct 16, 2024 - 15:02 UTC
Identified
Issue identified, we have brought our services up again and removed the maintenance page to investigate and monitor further.
Posted Oct 16, 2024 - 14:41 UTC
Investigating
We are currently investigating an issue that affected our services further to a high Database usage. We have displayed our maintenance page and our team is working on it.
Posted Oct 16, 2024 - 14:23 UTC
This incident affected: The Sandbox Website (Homepage, Authentication, API, User profile, Assets inventory, Assets search, Asset info, Assets, Avatars info, Collections, Experience info, Estates, Lands, Lands search, User events, Social events, Claim assets) and VoxEdit, Game Maker, Game Client / Experiences.