Increased API latency impacting frontend responsiveness
Incident Report for The Sandbox Service Health
Resolved
This incident has been resolved.
Posted Oct 11, 2024 - 01:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 10, 2024 - 17:15 UTC
Identified
We are currently experiencing increased latency on our APIs, which is impacting the responsiveness of our frontend services.
Users may notice slower load times and decreased performance.
In addition, new account registration is temporarily on hold and will resume shortly.
Our team is actively investigating the root cause and implementing optimizations to restore normal operations as quickly as possible.
Thank you for your patience.
Posted Oct 10, 2024 - 13:31 UTC
This incident affected: The Sandbox Website (Homepage, Authentication, API, Claim assets).