Unexpected Account Bans Due to Third-Party Integration Issue

Incident Report for The Sandbox Service Health

Resolved

The issue has been addressed, and normal operations have been fully restored.
We appreciate your patience and understanding throughout the process.
If you continue to experience any issues, please reach out to our support team.
Posted Mar 07, 2025 - 09:17 UTC

Identified

We have received reports from some users who were unexpectedly banned from our site while purchasing or claiming assets.

After investigating, we identified a bug in the integration with a third-party service. A temporary workaround has been implemented, and a permanent fix will be deployed soon.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we resolve the issue permanently.
Posted Mar 06, 2025 - 11:09 UTC
This incident affected: The Sandbox Website (Claim assets).