We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
Posted Mar 06, 2025 - 16:27 UTC
Monitoring
Update: KYC Verification Status Restored All affected users who experienced a false positive KYC verification issue have now had their status corrected and we are monitoring the situation.
1. The KYC integration issue was resolved on Monday, March 3, 2025. 2. We are actively working to restore the correct KYC verification status for the affected limited group of users as soon as possible.
We appreciate your patience and will provide further updates as needed.
Posted Mar 06, 2025 - 11:36 UTC
Identified
We are aware that some users are experiencing intermittent KYC verification since couple of days. This issue has been caused by a recent change implemented by a third-party provider. Our team is actively working on a resolution, and we will provide updates as soon as the issue is stabilized.
We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work on a fix.
Posted Mar 06, 2025 - 09:08 UTC
This incident affected: The Sandbox Website (Authentication).