Game Client not able to connect to the Game Server
Incident Report for The Sandbox Status
Resolved
Incident Time: from 06:30-11:00 AM (CET)

Summary: This morning, we experienced an unexpected connectivity issue where all game clients were unable to connect to the game server. Notably, this occurred despite our monitoring systems indicating the game server was fully operational.

Action Taken: Upon discovery, our team promptly configured and deployed a new game server build. This action successfully restored connectivity, and we can confirm that all game clients are able to connect without any issues since around 11:00 AM.

Next Steps: We are actively investigating the root cause of this incident to prevent similar issues in the future.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Posted Dec 04, 2023 - 09:00 UTC