The Sandbox Status Status

All Systems Operational

About This Site

Welcome to our status page! Here, we aim to provide you with real-time updates on the performance and availability of our website, APIs and hosting clouds external service providers. Our dedicated team is committed to ensuring a seamless experience for our users, and we understand the importance of transparent communication.
We aim to keep you informed about any ongoing maintenance, scheduled downtime, or unforeseen incidents that may impact our services. This is said, bugs or code related issues couldn't be reflected here as this is covering general outages affecting services.
Thank you for choosing our platform, and we appreciate your patience and understanding as we work tirelessly to deliver the best possible experience for you.

The Sandbox Website Operational

Authentication Operational

API Operational

User profile Operational

Assets inventory Operational

Assets search Operational

Asset info Operational

Assets Operational

Avatars info Operational

Collections Operational

Experience info Operational

Estates Operational

Lands Operational

Lands search Operational

User events Operational

Social events Operational

Homepage Operational

Claim assets Operational

The VoxEdit Operational

Game Client / Experiences Operational

The Game Maker Operational

External dependencies Operational

Cloudflare CDN Operational

Cloudflare Network Operational

Cloudflare Infrastructure Operational

AWS Database Managed Service Operational

AWS Storage Service Operational

AWS Game Server Managed Service Operational

AWS Kubernetes Managed Service Operational

Infura Polygon Mainnet Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

API Response Latency Issue Detected

Resolved - This incident has been resolved.
Nov 27, 12:17 UTC

Monitoring - A fix has been implemented on AWS network level. We are monitoring the situation as our service monitoring status is coming UP again.
Nov 27, 11:48 UTC

Investigating - We have identified an elevated response time in our API. This may affect various endpoints leading to slower system interactions for our users.

Our initial analysis suggests a possible overload or an unforeseen bug.
The engineering team has been notified and is currently investigating the root cause.

We apologize for any inconvenience this may cause and are working diligently to resolve this issue promptly. We will provide updates when significant progress is made.

Thank you for your understanding.
Nov 27, 11:09 UTC

GM/GC Service Disruption Notice

Resolved - Issue is resolved and we are in a stable situation.
Nov 27, 12:17 UTC

Monitoring - We have identified the root cause of the incident and a fix is rolled on the AWS network level. Our services are coming up again progressively. we keep monitoring and looking into all the AWS hosted services on Production and Develop.
Nov 27, 11:46 UTC

Identified - We are currently experiencing a critical outage with our AWS Managed Cluster, which may impact number of our services. Our technical teams are actively working with AWS Support to diagnose and resolve the issue as swiftly as possible.

We understand the importance of reliability and apologize for any inconvenience this may cause. We are committed to transparency and will provide regular updates as we make progress toward a resolution.

Your understanding and patience are greatly appreciated as we work to restore normal operations.
Nov 27, 11:17 UTC

Investigating - Please be aware that we are currently experiencing a service disruption with our GM/GC product. This interruption may result in limited functionality or temporary unavailability of the service.

Our engineering teams are prioritizing this as a critical issue and are striving to mitigate the impact.
We are committed to transparency and will provide regular updates as we work towards a full restoration of the GM/GC service.

Your understanding and patience are greatly valued.
Nov 27, 11:09 UTC

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.