All Systems Operational

About This Site

Here, you can access real-time updates on the performance and availability of our Website, Game Maker, Game Client, Voxedit, APIs, and third-party cloud service providers.

Our team is committed to providing a seamless experience and maintaining transparent communication. Please note that bugs or code-related issues are not reflected here. Confirmed incidents will be manually logged and updated by our Technical Operations team or Community Management.

If you face any issues related to any of our services, not already mentioned below, please report them here: https://service.sandbox.game/
Make sure to join The Sandbox Discord Server here: https://discord.gg/thesandboxgame.

Thank you for choosing our platform.

Uptime over the past 90 days. View historical uptime.
The Sandbox Website Operational
90 days ago
99.99 % uptime
Today
Homepage Operational
90 days ago
99.97 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
User profile Operational
90 days ago
100.0 % uptime
Today
Assets inventory Operational
90 days ago
100.0 % uptime
Today
Assets search Operational
90 days ago
100.0 % uptime
Today
Asset info Operational
90 days ago
100.0 % uptime
Today
Assets Operational
90 days ago
100.0 % uptime
Today
Avatars info Operational
90 days ago
100.0 % uptime
Today
Collections Operational
90 days ago
100.0 % uptime
Today
Experience info Operational
90 days ago
100.0 % uptime
Today
Estates Operational
90 days ago
100.0 % uptime
Today
Lands Operational
90 days ago
100.0 % uptime
Today
Lands search Operational
90 days ago
100.0 % uptime
Today
User events Operational
90 days ago
100.0 % uptime
Today
Social events Operational
90 days ago
100.0 % uptime
Today
Claim assets Operational
90 days ago
100.0 % uptime
Today
VoxEdit Operational
90 days ago
100.0 % uptime
Today
Game Maker Operational
90 days ago
100.0 % uptime
Today
Game Client / Experiences Operational
90 days ago
99.98 % uptime
Today
External dependencies Operational
90 days ago
100.0 % uptime
Today
Infura Polygon Mainnet Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN Operational
90 days ago
100.0 % uptime
Today
Cloudflare Network Operational
90 days ago
100.0 % uptime
Today
Cloudflare Tunnel Operational
Cloudflare Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS Database Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Storage Service Operational
90 days ago
100.0 % uptime
Today
AWS Game Server Managed Service Operational
90 days ago
100.0 % uptime
Today
AWS Kubernetes Managed Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Launching Experiences Currently Unavailable
Resolved - The situation is now stable, and experiences are loading successfully.
Should the problem persist, feel free to report it here: https://public.jsm.sandbox.game/servicedesk/customer/portals

Thank you for your understanding.
Mar 28, 16:21 UTC
Monitoring - Update:
A fix has been implemented in production. The issue was due to a missing redirection, which has now been addressed. We are actively monitoring the system for the next hour to ensure stability before marking the incident as resolved. Thank you for your patience.
Mar 28, 15:42 UTC
Identified - We're currently experiencing an issue affecting the ability to launch experiences through the Game Client.
Our team is actively investigating the root cause and working to resolve it as quickly as possible.
We apologize for the inconvenience and appreciate your patience.

We’ll provide an update as soon as more information becomes available.
Mar 28, 15:21 UTC
Mar 27, 2025
Transaction Error Message (False Positive)
Resolved - We haven’t received any further reports, and the issue appears to be resolved. It is now safe to close this incident.
Mar 27, 11:00 UTC
Monitoring - Our technical team has successfully switched to an updated and fully tested API endpoint. Functionality has been confirmed, and everything is operating as expected.
As we already mentioned, only a very limited number of wallets were impacted.
We continue to monitor the situation closely the next couple of hours and will provide a formal closure update once complete.
Mar 26, 08:56 UTC
Identified - We are aware that a limited number of users are currently seeing an error message stating a violation of The Sandbox Terms of Use when attempting a transaction.

This appears to be a false positive due to an integration issue with one of our third-party providers, and our team is actively investigating and working on a resolution.

✅ Transactions for most users remain unaffected.

We’ll provide an update as soon as we have more information.
Thank you for your patience and understanding.

— The Sandbox Team
Mar 25, 17:37 UTC
Mar 26, 2025
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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